You will receive a confirmation email with your tracking number and a link with which you will be able to track your package.

You are able to choose an alternative delivery address when you are checking out.

• VISA, MasterCard, American Express
• Apple Pay/ Google Pay
• Klarna

Outside of the EU, all customs or import duties are charged once a package reaches the destination country. These charges must be paid by the recipient of the shipment. We are sorry to state that we have no control over these costs, and also cannot give you any detailed information on what the costs will be as custom policies and import duties vary widely from country to country. Please be aware that your package can be delayed by customs and that charges may be applied for the same reason. We are not able to supply any details on why your package has been delayed or the length of the delay. We apologize for any inconveniences in this matter.

If you require any additional information of any of our products feel free to email our Sales Team at [email protected] they are happy to help you!

Since it is difficult for us to always predict when and if we will be going on sale with certain items it is not possible for us to refund the difference.

You will receive a confirmation email as soon as your order has been received.

Once we have processed your order and it has been dispatched it’s not possible for you or us to change any address details. Please contact us if you have placed your order wrong.

You do not need an account to place an order but when registering an account you will not have to fill in your address details in the future and you will always be able to see your order history as well as your current order process.

If your order contains a wrong item please contact us immediately and we will assist you in returning the item. As soon as we receive the item back we will replace, offer an alternative, offer a refund or send the item back to the manufacturer for repair. This will not apply if the item has been worn or washed.

We gladly will refund you any purchase made within 14 working days after delivery. All returns must be sent via registered mail in their original condition to the address below:

Reham Mostafa
Eugen Schönhaar str 30
10407 Berlin
Germany

Only products that are in their original condition will be refunded, this will not apply if the items have been worn or washed. In this case, we reserve the right to return the goods to the customer at their own cost.

Items from the Demi Couture  line are made to order and can not be returned or refunded.

We try to process any returns within 5 working days after receiving them.

We will always try to handle your return as fast as possible and you will receive an email when your return has been processed. We recommend to make a note of the shipping reference provided to you when sending a return to us. You are always welcome to email us or give us a call to check on the status of your return.

If your returned products meet our refunds criteria you will be refunded within 24-48 hours after your return is processed. This also depends on your card issuer and transaction services of your bank.

In case of a return you will be responsible for the cost to ship the package back to us. If you are returning an item for good we will refund you your full payment but we will not reimburse the cost that you paid to return the parcel. If you are returning an item and want to have it exchanged we will pay for the costs shipping it back to you.

If you have any doubts on your refund and think that we refunded you incorrectly please get in touch with us by emailing [email protected]